Subscription Terms

• extraVert is a yearly subscription. It renews automatically each year until you cancel, and we'll remind you before it does.
• Cancel any time in a couple of taps. You keep extraVert until the end of the year you've paid for.
• Renewed by mistake? Tell us within 14 days and we'll refund that renewal.
• The Verified badge is a one-time purchase, and it's yours to keep.

extraVert is iSawYou's paid membership. What it includes is described on the extraVert page. Today that includes more active sightings, sending alerts, more Icebreaker drafts, and the Verified badge. We may improve or change what's included; if a change takes away something important you've paid for, we'll tell you first, and you can cancel and get a refund for the unused part of your year.

Allowances such as the number of active sightings, alerts you can send per month and Icebreaker drafts per day are shown on the extraVert page and in the site. Monthly allowances reset on the 1st of each month and don't carry over.

The price is shown on the extraVert page and at checkout, including any tax we have to collect. You pay for a year in advance by card through Stripe, our payment provider; we never see your card number.

Charter Members. Everyone who joins iSawYou by January 3, 2027 gets their first year of extraVert free, from the day they join. No card is taken and nothing is charged automatically. When the free year ends, extraVert only continues if you choose to subscribe, at the Charter price.

The Charter price. If you subscribe at the Charter price, you keep that price for as long as your subscription renews without a break. If you cancel and it ends, any later subscription is at the price at that time.

Price changes. If the regular price changes, we'll email you at least 30 days before your next renewal, so you can cancel first if you'd like. A change never affects the year you've already paid for.

Other offers. Free periods, such as a free year for members of the previous iSawYou site, follow the terms shown with the offer. When a free period ends, extraVert only continues if you choose to subscribe.

Your subscription renews automatically at the end of each year, at the price then in effect for you, and your card is charged unless you've cancelled. We'll email you a reminder before each renewal with the date and the amount.

You can cancel at any time in Account > extraVert Subscription. Cancelling stops the next renewal; you keep extraVert until the end of the year you've paid for, and then your account goes back to the free plan. Your posts stay, but sightings above the free limit stop being active until you have room for them.

• If a renewal charged you by mistake, email [email protected] within 14 days of the charge and we'll refund it and end the subscription.
• Otherwise, payments aren't refunded for partly used years, except where the law requires it or where these terms say so.
• UK and EU: you have 14 days after buying to cancel and get a refund. Because extraVert starts straight away, if you use it during those 14 days we may deduct an amount for the time you've had it, as your local law allows.
• If we close your account for a serious breach of our terms, we don't refund the rest of your year.

The Verified badge shows that you matched a government ID and a selfie when you verified. You can buy it on its own for a one-time price, and it's included with extraVert. Either way it's yours to keep, even if extraVert ends.

Stripe carries out the check and then erases your ID images, selfie and the details read from your ID; we keep only that you're verified and when. If the check can't be completed, you can try again, and if you still can't verify, email us for a refund. We may remove the badge if an account is found to be misusing it, for example if it's passed to someone else.

Email [email protected]. These terms are part of our Terms of Use.